How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
Litware HR - A Sample SaaS Application
It sure feels like a long time ago since I first started working on this project. I'm very happy to announce that the sample SaaS application has finally...
Read more about Litware HR - A Sample SaaS Application...Sketching is the new black : inspirations from the
The smell of Fall is in the air. Every September, I get that “back to school” urge to stock up on art and school supplies. This fall, armed with our trusty pencils, sharpies and paper, we’re knee-deep in exploring how lo-fi pen-and-pencil techniques...
Read more about Sketching is the new black : inspirations from the analog world...Sidebar Summary using Visualforce
About a year ago, I posted about the Sidebar Summary. The Sidebar Summary exists in the Salesforce.com sidebar and displays the counts of some important queries. The counts are also hyperlinks to a view or report representing that query. It’s a...
Read more about Sidebar Summary using Visualforce...Microsoft SaaS leaves partners feeling deskless
I've made it a point to write a lot about my excitement over the intersection of SaaS and the channel on this blog. At Intacct our channel business is currently growing at around 400% per year, partly because there is a huge amount of demand for...
Read more about Microsoft SaaS leaves partners feeling deskless...CRM and improving order fulfillment...
As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
Read more about CRM and improving order fulfillment......CRM and social networking...
I was quoted in Computing the other week making somewhat unsupportive remarks about the CRM vendor’s attempts to harness social networking. In essence my feelings are that companies need to understand the impact of social networking rather than...
Read more about CRM and social networking......